Laboratory software · with your own patient-facing site

The most useful thing laboratory software does is refuse.

Anything can store a result. Carelis is built around the handful of moments where the right answer is no — and it says so in words a person can act on, rather than an error code.

The whole laboratory, and a site your patients order on: they choose tests, see the total, pay by UPI into your account, and ask for a home collection.

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Actual messages from the system
Releasing a report A critical value has not been communicated yet. Record the call before releasing this report.
Issuing a reagent That lot expired on 14 Aug. It cannot be issued — pick the next one by expiry.
Booking a home collection Blood Culture and Sensitivity cannot be collected at home — it has to be drawn and put on the analyser within minutes.
And one it does not refuse Released. Stock could not be drawn for EDTA tube, 2 mL — the result is released, but the shelf and the system disagree.

The last one matters as much as the first three. A laboratory whose reports stop going out because a store keeper forgot to book in a delivery has been badly served by its software.

What it runs

The whole day, not one part of it.

From the person at the counter to the report that leaves the building — and the reagent, the van and the audit trail behind them.

Front desk

Registration, billing, corporate rate lists, camps and doctor commission. A barcode on the tube before the patient sits down.

The bench

Analysers connect directly. Every sample carries its own clock, so a tube that has been out too long is flagged on arrival rather than found out later.

Approval

Nothing leaves without a pathologist. Amendments never overwrite — the previous value stays readable, with a reason against it.

Reports

Reference intervals by age and sex, cumulative reports for inpatients, and microbiology that hides an antibiotic the organism is intrinsically resistant to.

Stock

Lot traceability from goods receipt to the individual result. A recall names the patients affected instead of a fortnight of them.

Collection

Appointments, home rounds and a chain of custody that counts tubes at hand-over, so a missing one is a name rather than a discrepancy.

Turnaround

An average turnaround time is the number that hides the problem.

Six weeks of ordinary work at one laboratory, measured by Carelis. The mean looks respectable. Nearly one report in three was missing the promise made for it.

6h 21m
Mean
15h 49m
95th percentile
71%
Within promise
90%
Their target

Carelis clocks from registration, not from the bench — the queue at the counter and the journey in the van are part of what a patient waits for. It never blends urgent work with routine, because that is how an urgent flag that does nothing goes on looking like one that works. At this laboratory, once they were separated, the urgent samples turned out to be moving no faster than the rest.

How the figures are built

Your own address

One address for your patients and your staff.

Every laboratory gets its own — yourlab.carelis.in — and that single address does both jobs.

Patients order on it

Your tests, your prices, your name. They pick several, see the total before anything is booked, and choose the laboratory or a home collection. A test that cannot survive the journey says so on the label — not after they have paid for a visit that cannot collect it.

Your staff log in on it

The same address. A login from one laboratory cannot reach another's data — that boundary is the hostname, enforced by the browser rather than remembered in our code.

You set it up on it

Your administrator manages the test list, the rate lists, report formats, users and roles. We create the laboratory; after that it is yours to run.

Payment is UPI, into your own account. No gateway to sign up for, no merchant account, nobody taking a percentage — you paste in the UPI id you already have and a QR appears on the bill.

A patient types the reference their app gave them. It does not settle the bill by itself — somebody at your counter confirms it against the bank first, because a mistyped digit should not release a report you have not been paid for.

Optional, and off until you ask. If you would rather take money at the counter, nothing about your laboratory changes.
Who runs it

Built for the laboratory that is not a chain.

Standalone pathology centres, collection-centre networks and hospital labs — from one microscope to forty analysers.

Standalone pathology centre

One address, one team, twenty to three hundred samples a day. Registration to signed report, and a website your patients order on without paying anyone a commission.

Collection centre network

Centres that draw and a laboratory that runs. Chain of custody counts the tubes at hand-over, so a missing one is a name rather than a discrepancy at month end.

Hospital laboratory

Inpatient cumulative reports, ward-wise dispatch, critical values that will not release until the call is recorded. Runs beside your HIS or on its own.

Who builds it

Carelis is built by Caresoft.

Twenty years of hospital software, bootstrapped, with no investor deciding which customers are worth supporting. The laboratory module inside Caresoft HIS has been running in hospital laboratories for most of that time. Carelis is that module, rebuilt as a product a laboratory can run on its own.

1,000+hospitals running Caresoft
12+countries, India and Africa
20 yrsbootstrapped, still independent
CMMI 5with ISO 27001 and PCI DSS

Which matters for one reason: laboratory software is bought once and lived with for a decade. The question is not whether it demonstrates well.

Questions we are asked

The ones that decide it.

What is Carelis?
Carelis is laboratory information system (LIS) software for pathology laboratories in India. It runs registration, billing, sample collection, result entry, pathologist approval, microbiology, inventory and reporting, and gives the laboratory its own website where patients book tests and read reports. It is built by Caresoft Systems, whose hospital software runs in over 1,000 hospitals.
How much does Carelis cost?
A monthly subscription per laboratory, with no charge per report and no percentage of what you bill. Everything a report needs in order to be defensible — the audit trail, reference intervals by age and sex, pathologist approval, the patient portal — is in every edition rather than sold as an upgrade. Connecting analysers, a hospital system, ABDM or accounting is quoted separately, because each is a different protocol and real work.
Can patients book tests and pay online?
Yes. Each laboratory gets its own address, where patients choose tests, see the total before booking, and either come in or ask for a home collection. Payment is by UPI into the laboratory's own bank account — there is no payment gateway to sign up for and nobody takes a percentage. A patient enters the reference their app shows; somebody at the laboratory confirms it against the bank before the bill is marked paid.
Does Carelis connect to our analysers?
Yes, over ASTM and HL7, both one-way and bidirectional. Results arriving from a machine pass the same checks a typed result does: the reference interval for that patient's age and sex, the delta check against their previous value, and the critical-value rule. Nothing posts until the machine's codes are mapped to your parameters. Interfacing is quoted per machine and is not included in the subscription.
Is Carelis suitable for NABL accreditation?
It is built for it. Every result carries who entered it, who approved it and when; amendments never overwrite, so the previous value stays readable with a reason against it; internal quality control uses Westgard rules; reagent lots are traceable from goods receipt to the individual result; and turnaround is reported as a distribution rather than an average. Accreditation is granted to a laboratory, not to its software — but an assessor asking how a figure was arrived at will get an answer.
Can we move our existing data across?
Your test list, rates and price lists are imported from a spreadsheet before you log in, so the first thing you see is your own catalogue rather than an empty system. Patient history and past reports can be migrated where the existing system will export them; we look at what you have before promising anything about it.
Where is our data kept, and can we get it out?
In India. Every laboratory's data is separated at the database level rather than by a filter in the application. You can export everything — patients, orders, results, bills — as CSV with a checksum per file, at any time and without asking us. Software you cannot leave is software you are not really choosing.
Does it work for a collection centre network?
Yes. Centres that draw and a laboratory that runs, with chain of custody counting tubes at hand-over, so a missing sample is a name rather than a discrepancy found at month end. Each centre has its own number series, day-book and takings, and staff can be restricted to the centres they work at.
How long does it take to go live?
A small laboratory with a clean test list can be registering patients the same week. The honest constraint is rarely the software: it is agreeing the test list, the rate card and the report formats, which is your work and ours together. The fourteen-day trial runs on your own catalogue so that work is not wasted if you go ahead.
Ask us

Tell us about your laboratory.

We will come back the same working day, with an answer about your laboratory rather than a brochure.

If a test you need is not on our list, or a machine you run is not one we have connected before, say so here. We would rather tell you now than in month two.

Sales: [email protected]
Mumbai, and wherever your laboratory is.

We use this to answer you. Nothing is sold on, and you will not be added to a list.

Fourteen days

Try it on your own test list.

We load your tests and your rates before you log in, so the first thing you see is your laboratory rather than an empty one. No card.

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